Terms & Conditions

 

This site is owned and managed by Maison de Vogue. Please read the following carefully as it contains terms and conditions that are part of your agreement with Maison de Vogue in the event that you proceed with a purchase. The use of this site is governed by the terms and conditions set out herein and by proceeding with a purchase using this site, you shall be deemed to accept these terms and conditions. 

NOTE:
Kindly check through your shopping cart and ensure that the item(s), size, quantity , and color are accurate prior to carting them out as we will not be able to change your orders once it has been processed.

 

PRICES
Prices displayed are in Malaysia Ringgit (RM) and are subject to change without notice. Maison de Vogue may offer options to transact in different currencies. 

PRODUCT
*Products colors may differ mainly due to colour calibration of individual's computer and it might appear brighter/darker in reality due to strong studio lighting used.

*A difference of 2cm - 3cm" between the item(s) received from what which was provided for in our given measurement may not be considered as a defect.

 

PAYMENT
Payment for orders can be made by Internet Banking Transfer, PayPal or credit card. Goods will only be dispatched upon receipt of full payment for the cost of purchase and delivery charges.  

 

DELIVERY
Kindly track your order at www.pos.com.my by using the tracking number which will be provided in your account at www.maisondevogue.com.my. Track your parcel at: http://www.poslaju.com.my/

 

* Maison de Vogue is unable to make any amendment or combine orders which were separately made once they have been confirmed.Kindly ensure that the correct address,size and colours have been inputted prior to making payment.

All reasonable efforts to deliver your order will be made by Maison de Vogue . However, customers are responsible to have someone at the delivery address to receive delivery and sign for the same. Maison de Vogue shall not be responsible for delivery being received by unauthorised persons. Any cost for re-delivery will be passed to the customer if the delivery address is unattended at the time of delivery.

If for any reason Maison de Vogue is unable to dispatch goods within 14 days from date of order, Maison de Vogue will contact the customer and advise the expected dispatch date. Should this be unsuitable to the customer, Maison de Vogue will offer either a full refund of the monies paid or suggest an alternative product.

Any damage or loss to the goods during carriage or delivery to the nominated address of the customer will not be the responsibility of Maison de Vogue and there will be no refunds.

 

INCORRECT ITEM(S) RECEIVED.
All exchanges have to be mailed back to us within 7 days of receipt.

We truly apologize for sending/mailing you the incorrect item.Please take a snapshot or provide us the details/name of the wrong item received and email us directly at admin@maisondevogue.com.my. We will reimburse for additional postage/shipping fees incurred.

An exchange will be made if the item(s) sent to you is incorrect,we will reimburse the postage charges for wrong item(s) sent to customer. There is strictly no cash refund unless the exact same piece/size is Out Of Stock,

* Exchange can only be done if the item(s) is in its original condition( tag intact, unworn, unwashed or unaltered,completely free of frangrance). We will take approximately 7 working days to process.


DEFECTIVE ITEM(S) RECEIVED.

All exchanges have to be mailed back to us within 7 days of receipt.

We apologize for sending/mailing you a defective item. Please take a picture of the defected area and email us at admin@maisondevogue.com.my.

An exchange will be made if the item(s) send to you is defected. We will reimburse normal postage for defected /wrong item(s) send. There is strictly no cash refund unless the exact same piece is Out Of Stock.

* Exchange can only be done if the item(s) is in its original condition( tag intact, unworn, unwashed or unaltered,completely free of frangrance). We will take approximately 7 working days to process.

 

 

*A difference of 2cm to 3cm" between the item(s) received from what which was provided for in our given measurement may not be considered as a defect.

 

 

RETURN AND REFUND

- Return Within Malaysia & Singapore

In the case of return, buyer must inform Maison De Vogue via email to return@maisondevogue.com.my within 7 days of receipt. Buyer shall not return the parcel without inform Maison De Vogue via email. Maison De Vogue reserve the right not to approve any return if so.

Once the email is sent, the return parcel shall post to Maison De Vogue within 14 days of receipt. Kindly keep the postage receipt as proof of postage. 

 

 

- International Return

 

In the case of return, buyer must inform Maison De Vogue via email to return@maisondevogue.com.my within 14 days of receipt. Buyer shall not return the parcel without inform Maison De Vogue via email. Maison De Vogue reserve the right not to approve any return if so.

Once the email is sent, the return parcel shall post to Maison De Vogue within 30 days of receipt. Kindly keep the postage receipt as proof of postage. 

 

WARRANTY
Maison de Vogue does not manufacture the products which are offered for sale in this website. Thus, Maison de Vogue does not offer product warranty, but simply extends the manufacturer's standard warranty, if any. If you wish to obtain information regarding the manufacturer's warranty before ordering, please e-mail us at admin@maisondevogue.com.my

TRADEMARK
Maison de Vogue does not claim any legal interest in trademarks, logos, or other intellectual property, other than that of its own “Maison de Vogue” logo and brand. 

DISCLAMER
Maison de Vogue will make a reasonable effort to ensure that shipping information, product price(s), product description(s) and other information on this site is correct. However, Maison de Vogue cannot guarantee the accuracy of the information and makes no warranties or representations as to its accuracy. Maison de Vogue will not be liable for any loss or damage of any kind arising from the use of this site, including without limitation, direct, indirect, incidental, punitive and consequential loss or damage.

You agree to indemnify and hold Maison de Vogue , its partners and employees, harmless from any loss, liability, claim or demand, costs or expenses of any kind, including attorney's fees and/or other fees or expenses, made by any third party due to or arising out of your use of this website.

Maison de Vogue does not have control of and cannot guarantee that any content on third party links from this website will be safe from viruses, inaccurate information, or inflammatory material.

Maison de Vogue may withdraw items from sale and alter prices, products and or details of product specifications at its discretion and without notice. Maison de Vogue reserves the right to change these Terms & Conditions at any time and without notice. All changes are effective upon posting at this website.

Please also take note that actual colours of the products appearing on your monitor may differ according to your monitor's settings. These terms and conditions should be read with the other terms and conditions applicable to the use of this web site.

Newsletter
STAY UPDATED