How long does it normally takes to ship out items once payment is made?
Maison de Vogue process your order within the same day if the order is complete payment before 12pm (Monday-Friday). Your order will be processed the next working day if the payment is made after 12pm (Monday-Friday).
Any order placed on Saturday and Sunday, the parcel will be processed on coming Monday.
Delivery within Malaysia:
FREE SHIPPING for delivery within Malaysia. Item will be delivered to your doorstep the next 2-3 working days (Pos Laju) after it is sent.
Maison De Vogue ships worldwide. Flate Rate of RM30 regardless of quantity. Delivery time frame is about 15 working days (exclude Saturday, Sunday & Public Holiday). All international orders are shipped using Malaysian Registered Mail. Malaysian Registered Mail is a postal service that will take 3-4 weeks (approx 20 working days) and will require signature upon delivery. Tracking numbers will be provided by email once shipped.
There are strictly no returns.
Exchange can be made if the item(s) sent to you is incorrect or defected only.
Do take note that all returns are inspected upon receipt. Items must not have been worn, washed, altered and must have all originals tags attached and in original packaging.
All returns request after >5 days of parcel delivery will not be approved.